Here's mine.
I emailed our mr pkv in late August enquiring about a couple of items and checking they were in stock (although he infers on his website that what is advertised on his site IS in stock ) was informed that one of the items, (a plexi-glass stand) would be in stock on the 1st of September. I emailed again on said date, and was informed yes sir, so I sent my money.
Im still waiting!! after about 15 emails over the weeks/months, I got a:
That was over a month ago!!"Sorry for that sir I am always a little behind of course but the delivery be there shortly you have my word on it."
That was 3 weeks ago!!"Sir I am not ignoring you I am sorry for the delay on your order"
After many emails asking for a projected/estimated dispatch, Im still no further forward, baring in mind I enquired about stock before ordering, by any measure and by far, it's the worse retail experience Ive ever encountered buying anything, bar none.
As a customer, I honour all contracts I enter into with a retailer (for that's what it is), mr pvk's integrity I would venture, well, lets see.
Fortunately, Ive dealt with other retailers in our community, and have had a largely good to excellent response, service and experience.
I was pre-warned by a fellow forumite about the wait he encountered with mr pvk (3 months I believe ). in retrospect I wish I took on board and heeded possible problems here with this retailer, sorry mate, I should have listened.
He is on the outstanding list?? ( truly, outstandingly bad )
I know he is perhaps regarded as a big player, owning B-A, and k-zilla (oh, on that site he claims to ship anywhere in 10 days ) that sure don't make him good, which ever way you cut it, his customer attitude brings standards way, way down, and * could* reflect to some part on other retailers, especially if he is your first buying experience, IMHO
Bill