I bought an item from a gentleman on 10/27/10. He shipped it 2-3 day priority mail on 10/28/10 with delivery confirmation (not insured). The tracking site shows it accepted & departed (his city), TX on 10/28/10. It has not been seen nor scanned since. The site said it was estimated to be delivered on 11/1/10. It is now 11/5/10 and I have nothing. I have pretty much made calling the post office my 2nd job since all this began. I've spoken with my local post office, the TX post office it mailed from, the national call center, consumer affairs, and the postal investigations dept.
I had to wait until 5 days passed until they would even consider it "late". That came and went on Wednesday morning, 11/3/10. I had 2 different "cases" created, and was told on each that I would recieve an email or call back within 2 days. Well, today came, and no call backs, or emails. I contacted the 800 # again, and was told my cases had been closed. I asked what resolution they had since they were so nice as to "close" my cases??? I was told I had already been advised to file a Mail Theft report with Postal Investigations and that was that. What a joke! I've filed that report, and spoke with a person there today, who sent me a MRC form (Mail Recover Center). For anyone unfamiliar with the MRC, that is the postal graveyard in GA where they ship things that are mislabled, broken, fallen out of boxes, etc. So basically, I was told there is nothing that can be done.
I was in contact with the seller via email. This was not thru an auction site, I just got a tip that his store had what I was looking for, so I emailed him. He sent me pics, I sent him money. My real question here is: When do I have the right to be legitimately upset with the seller? The seller quit responding to my emails after Wednesday. I have kept him in the loop with everything I have been doing, taking very good care to be polite, courtious, and not at all bothersome. (unless you count an email a day, bothersome. I sure don't, he has $155 of my money). I told him I would give this 2 additional weeks to arrive, but then I would expect a refund. He has not responded. The seller also happens to own a legitimate business which sells the same products in a storefront, and online. I don't want to call him out just yet, but I'm already furious, both at the post office, and at the thought I'm being blown off or ignored. Thoughts?
